Brainhunter is currently seeking the services of a “Technical Support Specialist
” for a contract role with one of our valued Clients.
Hiring Leader Location: Toronto
Work Style: Hybrid (3 days in office)
Location city(s): Winnipeg or Toronto
Anticipated Start Date: 3 weeks from start date
End Date: 8 months duration
37.5 hour work week
Reliability Clearance required: Yes
Any specific tools/skillset: Knowledge of a security log.
Role profile description:
The Technical Support Specialist is responsible for supporting existing technologies. Providing operational excellence of existing security technologies and services. They will require a mindset focused on business value and continuous service improvement. See below for additional information re: expectations / responsibilities:
General
- Demonstrate strong fundamentals and best-practices while working hands-on with a variety of technologies
- Follow ITIL best practices re: incident management, problem management, change management
- Complete deliverables and deliver solutions with the highest possible quality in the most efficient & effective manner
- Crystal clear communication skills and provide detailed documentation as required
Security Services
- Provide support to existing technology stacks such as GitLab, Ansible, NXLog etc.
- Embody world-class service and support
- Deploy solution components and participate in appropriate functional and non-functional testing
- Work with internal and external stakeholder teams to implement / validate solution integration points
Other
- Participate in meetings and training events with a willingness to share knowledge and learn from others
- Demonstrate commitment to respectful workplace and workplace diversity initiatives
- Foster the department’s culture with a focus on teamwork and stewardship with business units
- Support continual improvements of squad and department methods, tools and techniques
Required Capabilities:
- A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce is required
- Minimum of 2 years experience maintaining and supporting application, infrastructure, and security solutions in a large organization is required
- General knowledge of IT industry technology and best practices and specific knowledge in security and infrastructure technologies such as web servers, application servers, Intel / Linux / AIX servers, workstations, databases, network, Cloud Computing, Automation, Logging methodologies and platforms Splunk, SIEM / Syslog, etc.
- Automation or scripting background with Powershell, Python, GitLab & Ansible
- Have attention to detail, be effective at planning, excellent analytical and problem-solving skills, self-organized and a demonstrated self-starter with the ability to influence others
- Strong communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment is a must
- Demonstrated desire to implement change and make a contribution to the organization and with a proven history of making appropriate decisions and recommendations
What really sets you apart:
- Not being satisfied with ‘just doing the job’, but finding ways to continually improve processes and services
- Familiarity or experience with Splunk or other logging platforms
- Some experience in Scripting / Automation (Powershell, Python, Ansible, Terraform etc)
- Some experience with JIRA, ServiceNow and Confluence documentation
- A willingness to learn both existing and go-forward technology stacks
How to Apply:
Online: To apply for this and other suitable exciting opportunities with Brainhunter Systems Ltd., you can apply online through the button on the top right.
E-mail: Please email Swetha at swetha.raj@brainhunter.com with an attached copy of your CV.
We thank all applicants for their interest, however only those candidates selected for Interviews will be contacted.