Mindwire

Help Desk Specialist (#60807)

About the Job:
Mindwire is currently seeking a Help Desk Specialist to work for our valued Federal Government client.

The position is located in Ottawa, Ontario.
Clearance Required – Secret.
Language of Work – English & French

Responsibilities:

• Prepare and install user desktop computer for office use in accordance with departmental standards;
• Prepare and install user laptop or tablet office use or for users with teleworking agreements or during “work at home conditions” in accordance with departmental standards;
• Install, maintain, and troubleshoot hardware and software at the user workstation or remotely;
• Roll out of new/updated software on workstations or remotely;
• Install, maintain, and troubleshoot operating systems at the user workstation;
• Install, maintain, and troubleshoot desktop connectivity;
• Install, maintain and troubleshoot computer components to resolve issues with network cables, RAM, video cards, etc.:
• Install, maintain, and troubleshoot network printers
• Prepare and troubleshoot Smartphones;
• Input data into the departmental incident and problem tracking systems on the evolution of assigned incidents;
• Provide technical expertise and advice to IT Service Desk and Desktop Support Junior level resources;
• Monitor the IT Service Desk's telephone systems; and
• Contact clients to follow-up on completed calls and to determine level of user satisfaction based on follow-up questionnaire.

• (5) Years professional work experience within the last nine (9) years working as a help desk specialist providing IT user support in MS Windows 7 or later operating systems.
• One (1) year professional work experience within the last five (5) years as a help desk specialist providing IT user support in a MS Windows Server LAN environment.
• minimum of two (2) years professional work experience within the last eight (8) years as a Help desk specialist providing IT user support for personal computer workstations and peripherals such as printers, iOS/Android smartphones, scanners, monitors, etc.
• Must be bilingual in both English & French.
• Must have Secret clearance.

How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.

E-mail:
Please email or call Nick Bann at nicholas.bann@mindwire.ca or (613) 799 - 3928.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.