Coordinator, Data Analytics & Integrations. Job#60412
About the Job:
Mindwire is currently seeking a Data Analytics & Integrations Coordinator to work for our valued private sector client.
The position is located in Ottawa, Ontario
Responsibilities:
- Ensure efficient queue management of tickets and interface directly with users to assess their needs and to assist in the resolution of application support tickets
- Act as Incident Manager with regard to all critical supported applications incidents
- Interface with managers in other IT areas to ensure a seamless support throughout the complete service offering for business applications
- Participate in the process of developing and maintaining standard support procedures and other documentation as required to ensure the support, availability and continuity of DAI supported applications services
- Prepare materials/documentation for stakeholder status meetings
- Ensure (project) management of small projects and initiatives
- Plan, organize and execute the activities relating to the deployment of IT releases
- Negotiate deliverables/priorities with key stakeholders
- Ensure compliance with SOX standards and policies and participate in compliance reviews for SOX and internal audit
- Provide periodic 24/7 on-call support operation plus after-hours coverage
- Provide support, coaching and mentoring to team members
Requirements and Qualifications:
- Demonstrated knowledge of managing IT tickets, incident management and tracking
- Demonstrated knowledge of using a service desk ticketing system, incident management and tracking
- Strong knowledge of formal change management processes (ITIL)
- Computer skills, including advanced proficiency with Microsoft Office, SharePoint, Teams, MS Planner
- Post-secondary degree or certification in Information Technology
- Minimum 2 years of experience as team lead or supervisor in an IT application support environment
- Minimum 5 years of IT experience in one or more of the following roles: Software Developer, Systems Analyst, Software Integrator, Team Lead, Solutions Architect
How to Apply:
Online:
To apply for this and other suitable exciting opportunities with Mindwire Systems Ltd., you can apply online through the button on the top right.
E-mail:
Please email Jennilee Cook at Jennilee.cook@mindwire.ca
We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.